Contact & support
Need help with VidCompress? Find quick answers below or reach out directly. We respond as quickly as we can.
How to reach us
General feedback
Tell us what works, what does not, and what you wish VidCompress could do. We read every message and use it to prioritize the roadmap.
Send feedbackBug reports
If a file failed to compress, the output looked wrong, or a page did not load, let us know. Include your browser, file format, and file size if you can.
Report a bugPrivacy questions
Questions about local processing, cloud mode, data retention, or account deletion? Contact our privacy team directly.
Privacy inquiryCommon questions
Why did my compression fail?
The most common causes are browser-related: Safari on iOS has limited MediaRecorder support, very large files may time out in local mode, and certain codecs can not be decoded in the browser. Try Chrome or Edge on desktop, or use cloud mode for files over 300 MB.
Is VidCompress really free?
Yes. The free tier lets you compress files up to 300 MB locally with no signup, no watermark, and no daily limit. A Pro tier is available for users who need larger files, batch compression, or 4K output.
Do you store my videos?
Files under 300 MB processed in local mode never leave your device. Cloud-compressed files are retained only long enough to deliver the download link, then removed automatically.
What browsers are supported?
Chrome, Edge, and Safari on desktop work best for local compression. Firefox has limited support for some codecs. Mobile browsers can compress smaller clips but may be slower.
Self-service help
Many questions are covered in our guides and legal pages: